Privacy policy

This Privacy Policy describes how The Novient (“Company”, “we”, “our”, or “us”), operated by [company_name] collects, uses, discloses, and protects your information when you access or use our website, applications, and related services (collectively, the “Services”).

We are committed to safeguarding your privacy and complying with applicable data protection laws, including but not limited to:

  • The General Data Protection Regulation (GDPR) in the European Union

  • The California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) in the United States

  • The ePrivacy Directive in the EU

  • The Children’s Online Privacy Protection Act (COPPA) in the United States

  • Other applicable state, federal, and international privacy laws

By using our Services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect both personal data and non-personal data when you interact with our Services.

1.1 Information You Provide to Us

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment details (processed via secure third-party providers)

  • Account credentials (if you create an account)

1.2 Information Collected Automatically

When you use our Services, certain information may be collected automatically, including:

  • IP address

  • Browser type and version

  • Device type, operating system, and identifiers

  • Approximate geolocation (derived from IP address)

  • Usage metrics and interaction logs

This data is used for analytics, performance monitoring, and service optimization. We do not store IP or device-level data permanently.

1.3 Information from Third Parties

We may receive information from:

  • Analytics providers (e.g., Google Analytics)

  • Advertising platforms (e.g., Facebook Pixel)

  • Payment processors

  • Customer support or CRM tools

2. How We Use Your Information

We process your information for the following purposes:

  • Service delivery: To create and manage accounts, process orders, and deliver services.

  • Customer support: To respond to inquiries, troubleshoot, and provide assistance.

  • Marketing communications: To send newsletters and promotional emails (only with your explicit consent).

  • Analytics and personalization: To monitor usage, analyze trends, and improve our Services.

  • Legal compliance: To meet tax, accounting, and regulatory obligations.

We do not use personal data for automated decision-making or profiling that produces legal or similarly significant effects.

3. Legal Bases for Processing (GDPR)

Where GDPR applies, we rely on the following legal grounds:

  • Contractual necessity – to fulfill agreements and provide requested services.

  • Consent – for marketing communications, cookies, and analytics.

  • Legal obligations – for recordkeeping, tax, and compliance.

  • Legitimate interests – for improving our services, preventing fraud, and securing systems.

4. Sharing and Disclosure of Information

We may disclose information to trusted third parties that perform services on our behalf, including:

  • Payment processors (e.g., [Payment Provider Placeholder])

  • Analytics providers (Google Analytics)

  • Advertising networks (Facebook Pixel)

  • Email delivery platforms (e.g., [Email Provider Placeholder])

  • Hosting and IT infrastructure providers

We require all service providers to handle your data securely and in compliance with applicable laws.

We do not sell, rent, or trade personal data for monetary consideration.

5. International Data Transfers

If data is transferred outside the European Economic Area (EEA) or United Kingdom, we ensure appropriate safeguards are in place, such as:

  • Standard Contractual Clauses (SCCs) approved by the European Commission

  • Adequacy decisions issued by the European Commission

  • Binding corporate rules or equivalent safeguards

By using our Services, you acknowledge that your data may be processed in countries with different data protection standards.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies for:

  • Essential functionality (session management, security)

  • Performance and analytics (Google Analytics)

  • Advertising and retargeting (Facebook Pixel)

You will be presented with a cookie banner upon first visit. You may accept, reject, or manage cookie preferences at any time.

For more details, please see our [Cookie Policy Placeholder].

7. Your Rights

7.1 Under GDPR (Europe)

You have the right to:

  • Access – Request a copy of your personal data.

  • Rectification – Correct inaccurate or incomplete data.

  • Erasure – Request deletion of your data (except where required by law).

  • Withdraw consent – Opt out of marketing or revoke cookie consent.

7.2 Under CCPA/CPRA (California, US)

You have the right to:

  • Know – The categories and sources of personal data we collect.

  • Delete – Request deletion of personal data (with exceptions).

  • Opt-out – Prevent sharing of your data with third parties for advertising.

  • Non-discrimination – Receive equal service regardless of exercising your rights.

To exercise these rights, please contact us at [privacy@company.com].

8. Data Security

We use appropriate technical and organizational measures to protect personal data, including:

  • SSL/TLS encryption

  • Secure hosting environments

  • Role-based access controls

  • Password protection and authentication measures

While we take precautions, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Data Retention

We retain personal data only as long as necessary for the purposes described in this Policy, or as required by law. For example:

  • Invoices and transaction data may be stored for up to [X years Placeholder] to comply with tax regulations.

  • Account data is retained for as long as your account is active.

  • Marketing data is retained until you unsubscribe or withdraw consent.

After retention periods expire, data is securely deleted or anonymized.

10. Children’s Privacy

Our Services are not directed at children under:

  • 16 years of age in the EU/EEA

  • 13 years of age in the United States (COPPA)

We do not knowingly collect data from minors. If we learn we have collected data from a child, we will delete it promptly.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in practices, technology, or legal requirements.

  • The “Last Updated” date will always appear at the top.

  • Continued use of our Services constitutes acceptance of the revised Policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

📧 [privacy@company.com]

📍 [Company Address Placeholder]